Service Level Agreement
Clear guarantees, measured monthly.
| Uptime | Minimum 99.9%, excluding scheduled maintenance and force majeure. |
|---|---|
| Critical response | Within 30 minutes, 24 hours a day, 7 days a week, including weekends and holidays. |
| Non-critical response | Within 12 hours during business hours (7:00 AM – 5:00 PM GMT, Mon–Fri). |
| Critical resolution | Within 24 hours for issues affecting server performance. |
Related services
Related pages
Server problem? Hacked site? Slow website?
Critical issues answered within 30 minutes, 24 hours a day, 7 days a week.