Plans: hire us your way
Four ways to work with us, from a single expert session with a senior engineer to your full 24/7 operations team, including management contracts.
Expert Consultation
Start here when you're unsure. A 45-minute diagnosis with a written plan.
- Senior engineer, not sales
- Pre-session review included
- Written action plan in 2 days
- Fixed fee, quoted upfront
- Credited toward later work
Best for: Anyone facing a problem they can't scope, slow sites, recurring hacks, quotes you can't compare.
Commitment: None, single session · Response: Scheduled within days
One-Time Rescue
Fixed-scope interventions: cleanups, migrations, recoveries, quoted upfront.
- Defined scope and fixed quote
- Backups and rollback before work
- Verified fix with evidence
- Hardening so it stays fixed
- Written incident report
Best for: Emergencies and defined projects, hacked sites, failed servers, migrations, blacklist episodes.
Commitment: Per project · Response: Critical cases within 30 minutes
Monthly Management
The management contract: your full operations team, 24/7, for a flat monthly scope.
- 24/7 monitoring with 30-min response
- Weekly updates and patching
- Backups with tested restores
- Security, speed, and upkeep included
- Monthly reports in plain language
Best for: Businesses that want infrastructure to simply work, from single servers to large fleets.
Commitment: Monthly, scoped hours · Response: 30 minutes critical, 24/7
Emergency Retainer
Guaranteed priority response with prepaid hours, jump the queue when it burns.
- Top-priority queue placement
- Prepaid hours, never an invoice surprise
- Direct emergency channel
- Post-incident hardening included
- Unused-hour rollover terms agreed upfront
Best for: Operations that can't afford to wait, revenue-critical sites during peak seasons and launches.
Commitment: Prepaid block, agreed terms · Response: Immediate priority handling
Compare at a glance
| Model | Response | Commitment | Best for |
|---|---|---|---|
| Expert Consultation | Scheduled within days | None, single session | Anyone facing a problem they can't scope, slow sites, recurring hacks, quotes you can't compare. |
| One-Time Rescue | Critical cases within 30 minutes | Per project | Emergencies and defined projects, hacked sites, failed servers, migrations, blacklist episodes. |
| Monthly Management | 30 minutes critical, 24/7 | Monthly, scoped hours | Businesses that want infrastructure to simply work, from single servers to large fleets. |
| Emergency Retainer | Immediate priority handling | Prepaid block, agreed terms | Operations that can't afford to wait, revenue-critical sites during peak seasons and launches. |
Engagement questions
Which model should I choose?
Unsure about anything: start with an Expert Consultation, the action plan tells you exactly which model fits. Emergency right now: One-Time Rescue. Ongoing operations: Monthly Management. Can't-wait response guarantees: Emergency Retainer.
Do you require long contracts?
No. Consultations and rescues are per engagement; monthly management is month-to-month scoped; retainers are prepaid blocks with agreed terms. Everything is in writing before work starts.
Can we start small and grow?
That's the normal path: consultation first, then a rescue or a monthly scope sized to what the diagnosis found.
How fast can we start?
Consultations are scheduled within days; critical rescues begin within 30 minutes of contact, day or night.
Who owns the work and documentation?
You do, your infrastructure stays yours, reports and plans are yours, and configurations we create are documented for handoff.
Related services
Server problem? Hacked site? Slow website?
Critical issues answered within 30 minutes, 24 hours a day, 7 days a week.